Why Bill Tibbo & Associates?
A crisis has massive personal, mental, emotional and intellectual repercussions for everyone involved. Its shockwaves travel out in concentric circles to people beyond the event. For example, a blast that kills or injures a small number of people affects many more: family and friends, those who witnessed it, employees throughout the organization, and employees who work at another location.
Because of these ripples, an entire community is hit hard by a crisis. During times when stress, fear, confusion and agitation dominate, people need support from individuals who understand what they are going through. This is true of everyone from the children of frontline workers all the way up to the CEO and members of the Board.
With over 30 years of experience in every imaginable type of crisis, the teams at Bill Tibbo & Associates are skilled at meeting the needs of organizational groups.
Where We Have Helped
At 11:16 am on September 11, 2001, the calls began to come in from corporate leaders in New York City that initiated Bill Tibbo and his team to prepare their response and offer assistance. Together, as a group of highly skilled professionals, the team journeyed to NYC. In a very well-choreographed manner, they began to provide support to 11 corporations residing within the Twin Towers, their employees and family members. With this assistance, business operations in many cases were re-initiated within two-three weeks and over 2,400 individuals were provided with support.
On September 12, 2004, Hurricane Ivan, by this time a Category 5 storm, struck the Cayman Islands, and its destructive path would scar the inhabitants of the small communities for years to come. For many without homes to live in, cars to drive or schools to attend, returning to a normal work day was unimaginable. CIBC Wealth Management requested assistance, and in response Bill Tibbo and associate Anne Toth began to provide in-country support to those in the CIBC Cayman employ, their families and the leadership group. Within a two week period, operations began to re-engage, albeit slowly, and after six weeks of support, services were no longer required.
By May 3, 2016, the forest fires that had threatened the town of Fort McMurray, Alberta swept through the community, destroying approximately 2,400 homes and buildings and forcing the largest wildfire evacuation in Albertan history. Anticipating well the impact that this disaster would have on their employees within the community, NAV CANADA requested on-site assistance from Bill Tibbo & Associates. In partnership with NAV CANADA’s employee Peer Support Team and Human Resources Department, a movement was afoot immediately to provide face-to-face assistance to the employees and their families. Evacuation support, temporary housing, schooling and help meeting basic needs were provided. In addition, group debriefings and individual, couple and family counselling were all part of the cooperative service delivery that enabled the employees to return to work expediently and families to return to normalcy.
On August 17, 1999, an earthquake registering a magnitude of 7.6 and lasting 37 seconds paralyzed Izmit, Turkey and robbed 17,000 people of their lives. In response to a request made by Procter & Gamble, Bill led his team into the Istanbul area to provide support to the P&G leadership, employees and family members in the affected area. Many within the P&G employee family group had lost their lives, their homes and their general way of life. After a series of strategic management initiatives, work section consultations, and individual employee and family debriefings, operations commenced just 14 days after the quake occurred.
On March 5, 2003, a woman travelling from Guangdong province in China after staying at the Metropole Hotel was infected with Atypical Pneumonia, later referred to as SARS, and admitted to Scarborough Grace Hospital, where she died of the illness. SARS began its feverish campaign in Toronto: 400 people became ill, 25,000 residents within the city were placed in quarantine and 44 people died. Bill took on the role as the primary mental health consultant to the leadership team, staff and their families of the Scarborough Grace and General Hospitals and North York General Hospital, the two epicenters of Waves 1 and 2 of the SARS epidemic.
Recovery & Transformation Team
From individual counselling to organization-wide strategy, our experts can create plans and execute processes that lead to rapid and sustainable recovery. Each member of our team has spent thousands of hours “in the eye of the storm” supporting organizations, leaders and employees.
Bill Tibbo is a corporate clinical consultant and disaster management specialist whose unique approach to crisis response emphasizes the human element of leadership and guides organizations to put their people first. After 32 years spent advising leaders, Bill knows what it takes for an organization to not just survive an incident but to emerge stronger than before.
Bill led disaster response efforts after major events such as the 1999 earthquake in Turkey, the 9/11 attacks on the World Trade Centre, the 2003 SARS Epidemic and the 2014 RCMP shootings in Moncton, New Brunswick. He is also a primary clinical crisis consultant to the Ontario Provincial Police, NAV CANADA and several regional police services.
One of the leading trauma and crisis management practitioners in the world, Bill spends over 200 days a year in the field supporting teams and organizations. When not on site, Bill is an in-demand speaker and trainer whose perspective on the best practices in crisis response is informed by his direct experience.
Kelly P. McNaughton, MSW, RSW, CTS
As the Trauma Manager for a leading Canadian EAP, Kelly developed extensive expertise in mental health while managing the provincial and global response teams. Her work included managing two teams of counselors in New York in the aftermath of September 11th and later returning to New York on several occasions to work with the NYPD.
Primarily, Kelly is a trauma specialist, a designation pursued early in her career. Introduced to the first responder culture while the wife of a firefighter, Kelly was moved to understand the impact of trauma and post-traumatic stress (PTS) on emergency service personnel.
Kelly is passionate about many causes, including animal welfare, disaster and humanitarian relief, education, health and human rights.
As VP of Operations for Bill Tibbo & Associates, Ross plays a critical role in the selection and management of our crisis response team. When there is a traumatic event, Ross is responsible for working with the executive team. He is the principal conduit between the executive team and the crisis management team, including the coordination of the reputation management and communication processes.
Ross brings over 30 years of executive and relationship management to the team. With Bill Tibbo & Associates, he played a key role in the creation and management of 452 mental health professionals and First Nation Elders for the first Truth and Reconciliation event.
Ross has three passions: continuous learning, making a difference, and being a good parent to two incredible daughters while trying to keep pace with his driven and dynamic wife.
Dr. Vidoll Regisford, PhD, Med, SSW, D-CPC
Dr. Regisford is a certified Trauma & Critical Incident Stress Management specialist, serving police services, air traffic services, child protection agencies and insurance companies. He began his career working in the high-priority neighbourhoods of Toronto’s Jane-Finch and Regent Park neighbourhoods, delivering crisis and trauma counseling to marginalized, racialized and immigrant youth and their families who were victims of gun violence.
Vidoll has worked in a variety of leadership roles for organizations in the public and private sectors. He is passionate about diversity, inclusion and eradicating the barriers and stigmas associated with mental health. He is a key member of our Crisis Speakers Bureau.